Support Center  

Support Center

 Sales and General Enquires
For general enquires please contact our support team at support@aidecad.com For questions relating to product pricing and sales, please contact our sales team at sales@aidecad.com

 Email Support
Simply send us an email to support@aidecad.com detailing the problems you are having and we will do our best to ensure that the problem is resolved.

 FAQ
A list of some of the most common questions asked by users of our products, and their answers.

• I have downloaded the trial version but I cannot install it. What should I do?
• After installing the trial version, it expired even before the 20 times allotted for the trial period was reached. How can I continue to try it?
• Will the trial version remove itself when it expires?
• What do I do if I can't pay online?

• I have downloaded the trial version but I cannot install it. What should I do?
  Sometimes the downloading process might not complete due to Internet connection problems, we suggest that you download the trial version again.

• After installing the trial version, it expired even before the 20 times allotted for the trial period was reached. How can I continue to try it?
  We are sorry to tell you that you cannot continue to try the program unless you reinstall the Windows system or install it on another machine. Please do not try to change the system date and time to extend the trial period. It will cause the trial version to expire immediately.

• Will the trial version remove itself when it expires?
  No, it does not, you need to remove it from Control Panel > Add/Remove Programs.

• What do I do if I can't pay online?
  You may also order direct by FAX, Postal Mail, Phone, Purchase Order (Bank Wire Transfer), or PayPal.
  RegSoft/RegNow:
       FAX
       Phone
       PayPal
       Purchase Order (Bank Wire Transfer, Check or Money Order)
  
  ShareIt:
       Payments via Credit Cards, Switch/Solo Cards, Bank Wire Transfer, Check and Cash:
       To pay using any of these methods, just click on the Buy Now (ShareIt) link and proceed with your order. You should specify the preferred Payment Method on the first order page.
       Order by Fax:
       To generate a faxable order form, click Buy Now (ShareIt) link and then click on the I prefer to order by fax link (at the bottom of the online order page).
       Purchase Order:
       ShareIt addresses can be found at http://shareit.com/ccc/index.html?cccid=[DASID_3980]
       Aide PDF to DXF Converter product ID is 300035473.
         more information